Privacy Policy

Last updated: February 2026

JeyRey Transportation Sdn Bhd (SSM: 202301036014) ("we", "us", or "our") is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services or visit our website.

This policy is governed by Malaysia's Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We collect the following types of personal data when you make a booking or enquiry:

• Contact information: Name, email address, phone number
• Trip details: Pickup location, destination, travel date and time, number of passengers
• Booking details: Vehicle preference, special requests (e.g. child seat, meet-and-greet)
• Communication records: Messages exchanged via WhatsApp, email, or phone
• Payment information: Payment method used (we do not store full bank account or card details)

We do not collect sensitive personal data such as race, religion, health data, or political opinions.

2. How We Use Your Information

Your personal data is used for the following purposes:

• Booking fulfillment: Processing your reservation, assigning a vehicle and driver, and coordinating pickup and drop-off
• Communication: Sending booking confirmations, driver details, trip updates, and responding to enquiries
• Service improvement: Analysing booking patterns and feedback to improve our fleet, routes, and customer experience
• Safety and compliance: Maintaining records as required by MOTAC licensing regulations and Malaysian law
• Marketing: With your consent, sending occasional promotions or service updates (you may opt out at any time)

3. Data Sharing

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your information only in the following circumstances:

• Drivers: Your name, pickup location, destination, and contact number are shared with the assigned driver to fulfil your trip
• Legal compliance: When required by law, regulation, or legal proceedings under Malaysian jurisdiction
• Service partners: Ticketing providers or attraction operators, only when you have requested bundled ticket services and with your knowledge

4. WhatsApp Communication

WhatsApp is our primary booking and communication channel. When you message us on WhatsApp:

• Your phone number and message content are processed to handle your booking
• WhatsApp messages are subject to WhatsApp's own privacy policy and end-to-end encryption
• We retain WhatsApp conversation records for booking reference and dispute resolution
• You may request deletion of your conversation history by contacting us directly

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Restricted access to personal data on a need-to-know basis
• Secure communication channels for sensitive booking information
• Regular review of our data handling practices

While we take reasonable steps to protect your data, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

6. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of any inaccurate or incomplete personal data
• Withdrawal of consent: Withdraw your consent for us to process your personal data (this may affect our ability to provide services to you)
• Complaints: Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your data rights have been violated

To exercise any of these rights, contact us using the details below.

7. Cookies

Our website uses minimal cookies for the following purposes:

• Analytics: We may use analytics tools to understand website traffic and visitor behaviour. These cookies do not identify you personally.
• Functionality: Essential cookies that enable basic site functionality such as page navigation

We do not use advertising or tracking cookies. You can control cookie settings through your browser preferences.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for a period of 7 years for accounting and regulatory compliance.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: